Customer Success Stories
Helping our customers to be successful on the global stage
SDL Global Information Management (GIM) solutions, comprising language services and technologies, are helping our customers transform the way they do business. Consistent brand delivery, faster time-to-market and enhanced customer experiences result from the deployment of SDL technology and services.
World-class enterprise organizations are delivering accurate information effectively and efficiently to their worldwide audiences. For example:
Intel uses SDL technology and services to deliver their support website into multiple languages. The company is now achieving 80%+ leverage of existing translated content.
Philips uses SDL technology to enable the delivery of all content across Consumer Electronics, Domestic Appliances and Medical Systems in more than 35 languages.
Salesforce.com uses SDL technology to automate the delivery of their marketing websites into multiple languages.
See more of our customer success stories below.
Terminology is the Asset for the Language Services of Austria’s Central BankChallenged with delivering an ever-increasing number of highly complex translation and editing projects, the Language Services team of the Oesterreichische Nationalbank (OeNB) needed to effectively manage terminology.
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Avaya Increases Efficiency by 30 Percent with SDL Global Information ManagementWho does one of the world’s great communications companies rely on to ensure its own information is
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SDL Global Authoring Management System™ Helps Avaya Achieve 30 Percent Increase in EfficiencyLocalized content consistency is the watchword at Avaya. As one of the world’s great communications companies,
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Atlas Copco - Improving Translation Quality and Compressing Costs"SDL's translation management, along with content management systems from Trisoft and SDL Tridion, provide to Atlas Copco a centralized process and solution for global content management and translation." |
Agfa HealthCare Case StudyBy implementing SDL MultiTerm to manage corporate terminology and SDL Passolo for visual software localization, Agfa HealthCare has increased localized content quality from 75% to 95%, while simultaneously helping to bring new healthcare solutions to market 60% more quickly. |
Best Western - SDL helps Best Western Grow bookings through Web Globalization“The completion of our globalization project is an important step forward in serving the needs of our more than five million international travel guests who stay with us each year. The ability for our customers to learn about properties or book a reservation in their native language is an absolute necessity for our continued global expansion and growth.” |
Bosch - Terminology portal provides consistency in 23 languages“We particularly appreciate the fact that SDL approaches our projects from a customer perspective and comes up with innovative solutions over and over again. This allows us to concentrate on our core business because we know that our translation projects are in safe hands.” |
Canon cuts costs with multilingual eSupport module“By combining SDL's worldwide translation services with SDLWorkFlow, an enterprise-class web-based globalization management system, SDL helped Canon achieve their vision...” |
CNH - Dealer Network gets multilingual eSupport tech database SDL Solutions“Our dealer network now has 24x7 support via a knowledge base of approved solutions to known concerns available in multiple languages. Of all the dealer searches in ASIST, 80% are now resolved using self-service with only 20% escalated. This has resulted in less down time and improved customer satisfaction.” |
Comsus Anticipates Complete Return on SDL Investment in Two YearsComsus has been using a comprehensive portfolio of SDL technology to improve the efficiency of translation management by connecting the translation supply chain. |
COPA-DATA Reaches New Global Markets Faster with SDL“Thanks to the scalability and the comprehensive language support that the SDL solution offers, we are now able to expand our number of target languages on demand when entering new global markets.” |
Chrysler - Driving Down the Cost of Delivering Multilingual Content"XyEnterprise, Tweddle Litho, and SDL team up to help Chrysler deliver vehicle owner and service documentation to global markets." |
European Institute of Romania Case StudyThe European Institute of Romania uses SDL to manage terminology |
Giesecke & Devrient Case StudyGiesecke & Devrient banks on a secure future with terminology management from SDL |
GTA/OctopusTravel saves up to a half a million annually with SDLGTA/OctopusTravel is saving up to a half a million dollars a year in translation asset reuse, process automation, and headcount realignment. The translation process is 50 percent faster and the company is guaranteeing future revenues by bringing new travel products to market faster. The bottom line is that SDL is supporting GTA/ OctopusTravel’s business expansion at minimal cost to the company while simultaneously extending brand values.
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Hewlett-Packard Talks the Talk of Worldwide Business - The Gilbane Report"EMC Documentum and SDL help Hewlett-Packard deliver product content to global markets in a single, consistent voice" |
SDL WorkFlow improves process and quality for Homag “Homag Group is delighted with the improvements in process management and translation quality resulting from the relationship with SDL. SDLWorkFlow gives us the visibility and control we need to reduce the time-to-market for product documentation, and the re-use of existing translation assets across product lines has lowered our costs while improving the consistency of translations.”
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Kyocera Mita Case Study"SDL MultiTerm is the 'de facto' industry standard for terminology management," says Katsumi Horiguchi, Senior Manager for Technology Publications, Kyocera Mita. Download the Kyocera Mita case study to learn how this leading Japanese document management company has reduced end-to-end localization costs by 40%, increased translation productivity by 30% and is maintaining consistent global brand identity in all markets. |
SDL Enables Motoman to Speed European Launch of New Product Line"Not only does SDL get our products out much faster, but its software also helps ensure compliance with strict regulations and enables us to create high-quality, personalized experiences for customers. SDL made such a difference in our European operations that we are looking to extend our investments throughout our corporate family."
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Mercury - Delivering Global Websites Faster with Integrated Translation Management“Interwoven and SDL provide global information management solution to launch 26 global websites for Mercury Interactive" |
Oracle impressed with high quality and fast turnaround from SDL “SDL translates our products into 16 Languages including tier 1 languages Brazilian and Spanish. ... …the feedback from the production teams has been very positive…. We have been extremely impressed with the high quality project management.”
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Philips, faster to market with SDL's content localization solution“Our partnership with SDL has enabled us to reduce translation costs more than 30% and improve time-to-market for our multilingual product marketing communications. It used to take 4 months for new product information to reach local web sites, now it is available for publication within weeks.”
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Rockwell looks to maximize global potential with software localization “SDL has been very responsive in providing localization in a very short turnaround time from the English release of RSLogix5000. SDL's professionalism, experience and knowledge of localization has been a very key component of Rockwell Automation's goal for the localization of RSLogix into multiple languages...”
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RS Components - Cataloguing the components for a successful global information strategy"SDL Knowledge-based Translation System™ has provided us with a 25% improvement in productivity, as well as a reduction in costs of 27%. It meets our tight deadlines and provides us with high-quality multilingual content, which enables us to support our new business strategy." |
Siemens Medical Solutions Streamlines Product Information for Customer Service"With Astoria and SDL, we transformed our business. We improved the quality, accuracy, and timeliness of our global product information, and reinforced our worldwide standing for quality and performance." |
The Global Customer Experience: Sun Microsystems’ Vision for the Participation Age"Interwoven and SDL save money, speed time to market, and improve the global customer experience for Sun Microsystems on multiple websites, including java.com and catalogue.sun.com." |
SDL Puts Volkswagen in Driver’s Seat for Globalization Success"SDL, along with EMC Documentum and PTC (Arbortext), provide solution to Volkswagen for delivering personalized owner's manuals for VW vehicles - on demand and in local languages." |
