SDL GlobalConnect for LivePerson Chat takes this capability further by empowering enterprise teams to respond to customers and prospects within the LP Chat interface across 35 languages. Agents that speak only one language can leverage this combined solution to actively support customers that speak other languages and use existing staff more effectively to unlock significant global business opportunities.

“It is increasingly important for businesses of all kinds to be able to effectively and efficiently support their customers globally, across multiple languages and communication channels,” explained Ido Hacohen, head of partner ecosystem at LivePerson. “Communicating with a customer in real-time in their native language creates a more personal and meaningful brand experience. With the new integration of LP Chat and SDL automatic-translation, businesses can more efficiently engage their customers in multiple regions worldwide.”

“SDL is committed to bringing solutions to market that allow customers to consume information in the language, the media and at the moment they choose it,” said Swamy Viswanathan, senior vice president of products and marketing for the SDL Language Technologies division. “Through our partnership with LivePerson, not only are we bringing innovative translation options to a new communication channel, but we are improving the global customer experience for consumers worldwide.” 

To learn more, visit: http://www.sdl.com/technology/liveperson-chat

For more information on LivePerson solutions, visit http://www.liveperson.com