Multilingual Support

Looking to reduce your global customer support costs?

SDL helps you deliver online product knowledgebases in multiple
languages to support customers' around the globe.

Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.

Joe Pstrak, Director of Dealer e-Business Services, CNH

Overcoming budget constraints to provide effective after-sales support in multiple languages is a challenge, but addressed effectively provides you with a distinct competitive differentiator and helps you improve the customer experience.

As part of a Global Information Management strategy, technology and language services from SDL can be leveraged to centralize all global content requirements, significantly reducing the costs involved in delivering online self-help in the language of choice for your global customer. In turn the following benefits can be realised:

Cost containment
Reduction in the volume of offline support calls

Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week

Improved efficiency of customer complaints handling
Faster deployment of product fixes in multiple languages
Reduced warranty exposure

Process automation to improve efficiencies

Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates

Fallstudien

Canon spart Kosten durch mehrsprachiges eSupport-Modul

„Durch die Kombination aus weltweiten SDL Übersetzungsdienstleistungen und SDL WorkFlow, einem webbasierten System für das Globalisierungsmanagement in Unternehmen, stand SDL Canon beim Erreichen seiner Ziele hilfreich zur Seite.“

Whitepaper

Whitepaper zum Thema globaler Support: „Wir betreuen Sie in jeder gewünschten Sprache, allerdings nur auf Englisch“

Wie Support-Verantwortliche ein wirklich globales Support-Erlebnis schaffen können.

Online-Support in globalem Maßstab – Ein SDL Management Briefing Paper

Kunden-Support in verschiedenen Landessprachen anzubieten, kann eine äußerst komplexe Aufgabe sein. Das Inhaltsvolumen ist immens, es übersteigt das von Vertriebs- und Marketinginhalten bei weitem und ist sowohl ressourcen- als auch kostenintensiv.