SDL.com
Industry: Software

Industry: Software

The software industry shares some universal challenges, namely managing documentation for products with various configurations that constantly change due to market pressures and new product releases.

Challenges

Software documentation has seen a dramatic shift from printed documents to electronic and on-line versions.  Add to that complexity, the support of concurrent and overlapping software releases that share the same content and you can quickly see how important it is to have a mechanism for tracking and managing content changes.

 

Additionally, distributed authoring groups around the world often collaborate on the creation and publication of content, requiring a set of universal procedures to ensure consistency and to facilitate reuse.  Often content needs to be published in multiple formats, such as PDF, HTML, Online Help, and CD-ROM.  And with SIMSHIP requirements, software must be translated and prepared for simultaneous shipment around the globe.  Managing multiple languages is often a manual process that results in high costs for translation and/or potential delays in product shipments while waiting for translation to be complete.  Automating this process is critical to the successful deployment of a worldwide product release.

 

Solutions

SDL Trisoft provides advanced Component Content Management with version and revision control.  It provides a centralized repository that is accessible to authorized users worldwide, facilitating content reuse and collaboration.  When integrated with SDL LiveContent or SDL XPP you have an automated mechanism for publishing content to multiple delivery channels.

 

Selected Customers