Multilingual Support
Looking to reduce your global customer support costs?
SDL helps you deliver online product knowledgebases in multiple
languages to support customers' around the globe.
Through our partnership with SDL, we provide support to our global dealers at 40% lower costs with significantly faster turnaround times. This provides solutions to their technical issues every hour of every day of the year, whilst significantly reducing the workload on support centres.
Joe Pstrak, Director of Dealer e-Business Services, CNH
Overcoming budget constraints to provide effective after-sales support in multiple languages is a challenge, but addressed effectively provides you with a distinct competitive differentiator and helps you improve the customer experience.
As part of a Global Information Management strategy, technology and language services from SDL can be leveraged to centralize all global content requirements, significantly reducing the costs involved in delivering online self-help in the language of choice for your global customer. In turn the following benefits can be realised:
- Cost containment
Reduction in the volume of offline support calls
- Enhanced customer satisfaction
Consistent, accurate product information readily available in multiple languages, 24 hours a day, 7 days a week
- Improved efficiency of customer complaints handling
Faster deployment of product fixes in multiple languages
Reduced warranty exposure
- Process automation to improve efficiencies
- Improved accuracy across global content
Fully publishable quality and consistency
Faster time-to-market for global information updates
案例分析
Canon cuts costs with multilingual eSupport module
“By combining SDL's worldwide translation services with SDLWorkFlow, an enterprise-class web-based globalization management system, SDL helped Canon achieve their vision...”
白皮书
全球支持白皮书“您需要的任何语言 - 只要它是英语”
当今的支持经理如何提供真正的全球支持体验
世界舞台上的在线支持 - SDL 管理简报
以本地语言提供客户支持并非易事。 内容量如此巨大 – 销售和市场环境中的数倍 – 这是一项资源密集且成本高昂的工作..
